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Troubleshooting Content FAQs

  1. I've hand coded my SVG, but it will not transcode into .pme. How do I find out what is wrong?
  2. The Logging Window is telling me I have an invalid DTD specified in my content. What should I do?
  3. I've hand coded my SVG and the background color of my scene appears as black on the BlackBerry handheld. How can I change this to make it another color?
  4. I've created my content, and it plays fine in the Media Engine Simulator. I've placed it on my server, but when I try to view with my BlackBerry, I get an 'unrecognized content type' error. What does this mean?
  5. I can't seem to launch the Simulator from within Composer. What's going on?
  6. I can't seem to launch the Mobile Data Services Simulator. What's going on?
  7. I've created a series of complex polygons in Composer that intersect with themselves. However, I can't get the simulator to transcode them. Why?
  8. I previewed my content in the Media Engine Simulator that I created in Composer. However, I received a loading error when trying to activate a hotspot. Why?
  9. In Composer, why does the Dissolve composite method have no effect on my bitmap?
  10. In Composer, when I highlight a layer in the layer window, and I press Ctrl+C and Ctrl+V, the layer does not get copied and pasted. Why?

1. I've hand coded my SVG, but it will not transcode into .pme. How do I find out what is wrong?

In the Media Engine Simulator, you can launch the Logging Window, which outputs information during svg transcoding. The Logging Window provides useful information to help to debug your content. There should also be error information output to the Logging Window when running the Transcoder from the command line. The Logging Window icon is to the right of the current handheld profile. Category Top

2. The Logging Window is telling me I have an invalid DTD specified in my content. What should I do?

Please specify the following DTD in your SVG file:

http://www.plazmic.com/dtd/1_0/svg.dtd

Category Top

3. I've hand-coded my SVG and the background color of my scene appears as black on the BlackBerry handheld. How can I change this to make it another color?

In SVG there is no way to specify the background color of a scene. By default, we set the background to black. A method to specify the background color of a scene is to specify the color with the -bgcolor option while transcoding the SVG file with the SVG transcoding utility.

Examples:

The following examples set the background color to white:
svgc -bgcolor "rgb(255,255,255)" my file.svg
svgc -bgcolor "white" myfile.svg
svgc -bgcolor "FFFFFF" myfile.svg

Category Top

4. I've created my content, and it plays fine in the Media Engine Simulator. I've placed it on my server, but when I try to view with my BlackBerry, I get an 'unrecognized content type' error. What does this mean?

Verify that the following mime types were added to your web application server's mime type settings:
For .pme files:
AddType application/x-vnd.rim.pme .pme
For .pmb files:
AddType application/x-vnd.rim.pme.b .pmb
If you are using Apache, you can set the mime types in the httpd.conf file or in the mime.types file. These files are located in /Apache2/conf.

Please note that you might require a Systems Administrator to modify these settings. We strongly recommend that you are familiar with administering web application servers before modifying ANY web server settings. Category Top

5. I can't seem to launch the Simulator from within Composer. What's going on?

Verify that the BlackBerry Media Engine Simulator has been installed on your system. The BlackBerry Media Engine Simulator is located at Start Menu-> Programs -> Plazmic Content Developer's Kit and click the BlackBerry Media Engine shortcut. If this shortcut is not available on your system, the Simulator has not been installed properly on your computer. Please uninstall the Plazmic Content Developer’s Kit and re-install it. Category Top

6. I can't seem to launch the Mobile Data Services Simulator. What's going on?

Verify that you have a Sun Java Development Kit version 1.4 or higher installed on your computer. If you do not have a JDK installed on your system, the Mobile Data Services Simulator will not work. Category Top

7. I've created a series of complex polygons in Composer that intersect with themselves. However, I can't get the Media Engine Simulator to transcode them. Why?

Self-intersecting polygons are not supported. Category Top

8. I previewed my content in the Media Engine Simulator that I created in Composer. However, I received a loading error when trying to activate a hotspot. Why?

When setting up interactive content using Composer, remember to point your hotspot activations to load .svg files, not .cp files. Category Top

9. In Composer, why does the Dissolve composite method have no effect on my bitmap?

When using the Dissolve composite method, you must set the opacity level of the object to see the effect. Category Top

10. In Composer, when I highlight a layer in the layer window, and I press Ctrl+C and Ctrl+V, the layer does not get copied and pasted. Why?

Ctrl-C, Ctrl-V copies and pastes selected objects by default. It does not apply to layers. In order to duplicate either an object or a layer you can highlight it and then hit the duplicate button or right click on the object/layer and hit the duplicate option in the popup menu. Category Top